The healthcare industry is one of the most prominent users of online payment systems. Within this sector, several different sub-sectors use digital payments for everything from employee benefits to patient services.
In the current climate, however, these payment systems are facing a number of issues that impact their broader usage. In addition to general concerns about data security and cyber threats, the healthcare sector faces several specific challenges when it comes to online payment systems.
These include things like regulatory compliance, reimbursement limitations, and vendors who may not be equipped to handle sensitive personal data. Read on to learn more about the unique considerations impacting various stakeholders in the healthcare sector when it comes to their online payment system usage.
Security is a top concern for healthcare providers.
The healthcare sector has been rocked by data breaches in recent years, including some of the largest data breaches in history. In the past few years alone, a number of major healthcare organizations experienced data breaches, including Premera Blue Cross, Excellus Health, University of Virginia Health System, Indiana University Health, and, most recently,
Community Health Systems. When it comes to online payment systems, security is an often under-discussed issue. While online health payments in the news themselves generate a lot of buzz, the security of those systems is often overlooked.
This is especially critical in the healthcare space given the sensitivity of the data involved. Healthcare providers must ensure their online payment systems include a range of security features and protocols, including:
– Encryption and decryption of data to prevent unauthorized access
– Strong authentication to ensure only authorized users can access the system
– Cyber threat detection and response capabilities to block malware and other threats– Regular security audits to ensure online payment systems are operating securely
– Regular data encryption and decryption at all stages of the process to protect information from cyber threats
– Easy-to-understand privacy policies that clearly explain how data is collected, stored, and used Healthcare providers must also ensure their providers are fully compliant with this security.
As such, healthcare organizations should work with trusted vendors who possess the necessary security certifications and experience.
E-reimbursement can be challenging.
One of the chief advantages of online payment systems is their ability to expedite the reimbursement process. This is particularly true in the healthcare sector, where providers are often working with an array of different insurers and government agencies. However, providers can quickly run into challenges with e-reimbursement.
For instance, providers may find their e-reimbursement system is not compatible with the specific platform used by the payer. In other cases, providers may face strict requirements related to the setup and operation of the e-reimbursement system. This can make the process of collecting and submitting documentation a challenge.
For online payment systems used by providers and payers, strict data security protocols are critical to ensure sensitive patient data is kept secure. This may mean providers and payers need to work with a vendor that has capabilities specifically tailored for the healthcare sector.
Fraud and misuse of personal data are major concerns.
In addition to security concerns, the sensitive nature of healthcare data makes handling patient payments a unique challenge. This is especially true when it comes to online payment systems where sensitive patient information is being transmitted and stored digitally.
To make matters more complicated, there are a number of different types of data being transmitted and stored. This includes demographic data (i.e. patient name, address, etc.), financial data (i.e. credit card information), and health data (i.e. diagnosis and treatment information).
Due to the sensitivity of this data, healthcare providers will often be required to undergo additional regulatory compliance to handle patient payments. This may include things like HIPAA compliance for healthcare providers, PCI compliance for merchants, or other types of regulatory compliance specific to the provider.
This means that healthcare providers who wish to use online payment systems will likely have to partner with a vendor that is able to handle this sensitive data appropriately. This includes proper encryption and decryption, as well as the implementation of robust security protocols.
Beyond the need for robust security protocols, there’s an added concern for the potential for fraud and misuse of sensitive personal data with online payment systems.
This can include things like identity theft, account takeover, click injection, and man-in-the-middle attacks. Healthcare providers and payers are often confronted with situations where they must transmit sensitive personal data over the internet which opens the door to potential threats such as click injection and man-in-the-middle attacks.
Man-in-the-middle attacks occur when the communication between the provider and payer is intercepted and modified by a third-party.
This type of attack often results in fraudulent charges to the payer and identity theft for the patient. All parties involved in online payment systems can take steps to minimize the risk of fraud and misuse of sensitive personal data. Healthcare providers and payers can partner with trusted vendors who employ the latest security technologies and protocols.
There’s a general lack of awareness when it comes to online payments.
Beyond the specific challenges, there’s also a general lack of awareness when it comes to online payment systems. While providers and payers in the healthcare sector may be keen to move towards digital payments, there is a lack of awareness about how to go about setting up and using these systems.
This is due in part to a general lack of education when it comes to online payment systems. This can manifest itself in things like a provider or payer not knowing how to set up an online payment system, or even that such a system is available in the first place.
To help address this issue, healthcare providers and payers should work with vendors that provide robust educational resources. This can include things like webinars and articles covering the ins and outs of specific systems and protocols.
Online payment systems have emerged as an essential way to transact business in today’s tech-driven world. In the healthcare sector, these systems are critical for providers and payers to manage the timely and accurate flow of funds.
However, recent developments have highlighted a number of issues impacting the adoption of online payment systems in the healthcare sector. These issues include concerns around security, regulatory compliance, and the overall awareness surrounding online payments.
Fortunately, healthcare providers and payers can work to address these issues by partnering with vendors that offer robust online payment solutions.